Delivery

Shipments and returns

All orders placed BEFORE 3pm (Monday / Friday) get dispatched on the SAME DAY!

* Except UK Bank Holidays.

Hello and welcome to shipping and delivery page! Here you can read some details about a nifty little lifecycle of your order’s journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Returns

You the customer must contact us at vie email within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost. If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £2 refund transaction fee plus the cost of shipping if we have already sent it out you. Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of Babyvac.co.uk no additional charges shall be the responsibility of our customers.

PRODUCT RETURNS

Non-defective products can be returned within 14 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you. The shipping charge will not be applicable in the event an incorrect item was shipped. All items purchased from Babyvac.co.uk  are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT EXCHANGE

We will gladly exchange our products, providing they return to our store within 14 Days of invoice and are in the same condition which they left. The costs for the shipping to return the parcel to PJ COSMO LTD , will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.

DELIVERY TIME

PJ COSMO LTD. trading us Babyvac.co.uk does not take any responsibility for any other loss an order undelivered on time may cause.